Privacy policies

Last Updated: 15/08/2024

 

The privacy policy defines our commitment to privacy and data protection. It explains the types of information we collect about you and what we do with that information, and also summarizes the steps we take to protect your personal information.

 

We understand our responsibilities to handle personal information with respect and recognize that it is important to inform you how we collect, store, and disclose the information you have shared with us. Our goal is to help you make an informed decision about sharing personal information with Travelers With Cause.

 

This Privacy Policy may be updated occasionally, so we recommend that you review it to be aware of your rights and any changes. If you engage with Travelers With Cause on behalf of others, it is your responsibility to ensure that those you represent are aware of the content of this Privacy Policy and consent to you acting on their behalf.

 

When this policy refers to “Travelers With Cause,” “TWC,” “we,” “us,” or “our,” it refers to Travelers With Cause, which is responsible as the data controller for the security and management of your personal information.

 

References to “Social Organizations” or “Social Projects” relate to independent organizations responsible for hosting travelers recruited and acquired by Travelers With Cause. While we promote best practice data protection measures, we make no representations or warranties regarding the privacy practices of independent local teams or any other third-party organizations.

 

WHAT PERSONAL DATA DO WE COLLECT?

 

By “Personal Data” we mean information or data that can personally identify you. This includes:

 

• Name

• Username

• Postal address (including billing and shipping addresses)

• Phone number (including landline and mobile numbers)

• Email address

• Emergency contact

• Gender

• Credit and debit card numbers

• Profile photo

• Social media username

• Country of residence

• Preferred educational courses

• Preferences

• Data related to your browser and device

• Server log file data

• Data collected through cookies, pixel tags, and other technologies

• Data related to the use of Applications

• Demographic and other data provided by you

• Location data

• Consolidated data

 

WHAT DO WE DO WITH YOUR INFORMATION?

 

We collect, maintain, use, and disclose your personal information to manage the function of selecting you as a volunteer and placing you in one of our programs, providing the most appropriate customer service, or promoting the necessary volunteer safety. In the performance of our normal business activities, we may use your information in the following ways:

 

• To respond to your inquiries and fulfill your requests, for example, to send you newsletters or respond to your questions and comments.

• To process your purchase, for example, to process your payments, contact you regarding your purchase, and provide you with customer service related thereto.

• To provide you with updates and announcements regarding our products, promotions, and programs, and to send you invitations to participate in special programs.

• To allow you to contact and be contacted by other users through the site.

• To enable you to participate in message boards, chat rooms, profile pages, blogs, and other services where you can post information and materials (including our social media).

• For our own business purposes, such as analyzing and managing our businesses, conducting market research and audits, developing new products, optimizing our pages, improving our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns, personalizing your experience and the content of the pages based on your past browsing behavior, measuring your satisfaction, and providing you with customer service.

• We use information collected through browsers or your device for statistical purposes and to ensure the pages function properly.

• For detailed information about the purposes for which we use cookies, please refer to our cookie policy.

• To the extent we deem necessary or appropriate:

• Under applicable law, including laws outside your country of residence;

• To comply with legal processes;

• To respond to requests from public and governmental authorities, including those outside your country of residence;

• To enforce our terms and conditions;

• To protect our operations or those of any of our affiliates;

• To protect our rights, privacy, safety, or property and/or that of our affiliates, you, or others;

• To allow us to pursue available remedies or limit the damages we may sustain.

• As a result of our servers being located in Mexico, our business teams being located in various global locations, and the places where customers choose to participate being in local locations, Travelers With Cause will process your personal data both within and outside of Mexico, primarily to process your bookings, provide the products and services you have requested, provide customer service, and conduct marketing activities. We may share your personal data with our affiliates, the companies we contract to manage claims, and our business partners both within and outside of Mexico. The only affiliated entities with which we share information are those that need access to personal information to fulfill the order placed through the site and/or application, such as assistance with transportation, accommodation, or volunteering sites, and they will only receive the necessary information for that purpose. No affiliated entity will receive your personal information for their own commercial purposes.

 

SECURITY

 

We provide you with several options regarding the use and disclosure of your personal data for marketing purposes.

 

• If at any time you wish to stop receiving marketing communications, the simplest way is to unsubscribe using the function included for that purpose in the marketing communication you received. You may also notify us by email, phone, or in writing using the contact information at the bottom of the “Contact Us” section. In your request, please specify that you want to stop receiving marketing communications.

• We will not disclose your personal data to any third party, including our affiliates, for them to carry out direct marketing activities if we have received and processed a request from you indicating that your personal data should not be shared with third parties for that purpose. If you wish to send us such a request, please do so through the form available in the “Contact Us” section. Please clearly request that we do not disclose your personal data to our affiliates and/or other third parties for direct marketing purposes.

 

Please note that the changes you request may not take effect immediately. We will do our best to comply with your request(s) as soon as possible and, in any event, within no more than 30 days from the date we receive your request. Also, please note that if you do not request to stop receiving our marketing communications, we may continue to send you messages, and you will not be able to opt-out of receiving administrative messages.

 

To access the personal data we have previously provided or to correct, update, cancel, or object to the use by us, please use the form in the “Contact Us” section and clearly describe the nature of your request. In your request, clearly specify which data you would like us to modify or if you would like us to cancel your personal data from our records or specify any limitations you would like to place on our use of your personal data. You may also exercise your right to access the data that Travelers With Cause holds about you at any time using the form in the “Contact Us” section.

 

HOW LONG WILL WE KEEP YOUR INFORMATION?

 

We will only store your personal information for as long as necessary considering the purposes for which it was collected or a related purpose.

 

COOKIES AND WEBSITE TERMS OF USE

 

Despite our best efforts, Travelers With Cause does not guarantee that website visitors will have uninterrupted or error-free access to our website and its use. We also cannot guarantee that downloadable files are error-free and free of viruses or other defects. All website users should rely on their own judgment regarding the accuracy, completeness, and suitability of all content on the Travelers With Cause website.

 

HOW DO WE USE COOKIES?

 

We use cookies on our website to enhance the user experience. Cookies are pieces of information that a website transfers to an individual’s browser while visiting a website. A cookie can be used to track browsing activities and facilitate continuous access and use of the website.

 

We use both first-party and third-party cookies on our website. By using our website, you agree to our use of both types of cookies as described below.

 

First-party cookies allow us to track usage patterns, collect data and analytics that help us improve the content, structure, and user experience of our website, but we cannot use them to personally identify you. We use cookies to store information about your behavior on our website so that we can understand what interests you most and what information is most useful to you. This helps us identify ways to make our website content more relevant to you and allows us to present you with specific offers and information about programs or services that our data shows may be of interest or useful to you, depending on your current level of engagement with us. These cookies also help make our direct and marketing communications more relevant and facilitate our ability to publish them on other websites.

 

Third-party cookies, including those provided by Google and Google Analytics, are used on certain pages of our website. The information collected by these cookies is used to compile analytical reports that allow Travelers With Cause to measure and record the number of visits to various sections of our website, the average time spent on the site, and the pages visited. They do not allow Google to collect personal information from any user of our website, but they do allow Google to display our ads to Internet users based on their previous use of our website.

 

Neither Travelers With Cause nor any third party stores personal information in the cookie data. Users who do not want cookie information to be collected or shared with third parties can disable the cookie function within their browser.

 

UPDATES TO THE PRIVACY POLICY

 

The privacy policy may be updated at the end of each year, so we suggest reviewing it on the specified dates.